Sedicii | Negative Social Media Feedback
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Negative Social Media Feedback

About This Project

  1. Emily Posts Negative comment about company
  2. Sedicii monitors social media page for trigger phrases. Negative comment is detected
  3. Sedicii sends call request to Emily
  4. Emily Accepts and Authenticates
  5. Sedicii Notifies The Call Centre
  6. Call Centre Queues Agent to make call
  7. Agent Connects with Emily to Resolve Issue
Case Study